q988 Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", "your") and q988 ("Platform", "we", "us", "our") governing your access to and use of the q988 online betting and casino information platform accessible at https://q988.cam and all associated services, features and content.

q988 is an English-language information platform designed for users in the Pakistan market. We provide educational content relating to online sports betting, live casino games, responsible gambling tools and platform features to assist Pakistani players in making informed decisions.

By accessing the Platform, registering an account or using any feature of q988, you confirm that you have read, understood and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform.

For the purposes of these Terms, the following definitions shall apply:

• "Platform" means the q988 website accessible at https://q988.cam, including all pages, features, tools, content and services provided therein.
• "User" / "you" means any individual who accesses, browses or registers an account on the Platform.
• "Account" means the registered user account created by a User upon completing the registration and KYC verification process.
• "KYC" means Know Your Customer — the identity and age verification process required prior to accessing full Platform features, including deposits and withdrawals.
• "Bonus" means any promotional credit, free bet, cashback offer, welcome offer or other promotional benefit made available to eligible Users subject to applicable terms.
• "Wagering Requirement" means the number of times a Bonus amount must be wagered before any associated winnings may be withdrawn, as specified in the relevant promotion's terms.
• "Responsible Gambling Tools" means the deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion options available within a User's Account settings.
• "PKR" means Pakistani Rupee, the official currency of Pakistan.
• "Prohibited Conduct" means any activity identified in Section 10 of these Terms as being expressly forbidden on the Platform.
• "Intellectual Property" means all trademarks, trade names, logos, designs, software, source code, content, images, text and other proprietary material owned by or licensed to q988.

To be eligible to register and maintain an Account on q988, you must satisfy all of the following conditions at all times:

• You must be at least 18 years of age, or the higher minimum age required by the operator's license jurisdiction, whichever is greater.
• You must be accessing the Platform as an individual for personal, non-commercial purposes only.
• You must have the legal capacity to enter into binding agreements under the laws of your jurisdiction.
• You must not be a resident of any jurisdiction in which access to online gambling services is explicitly prohibited by law.
• You must not currently be subject to a self-exclusion order or voluntary exclusion agreement with the Platform or any affiliated operator.
• You must not have had a previous Account on q988 suspended or permanently closed due to a breach of these Terms.
• You must not be acting on behalf of any third party when registering or operating an Account.

It is your sole responsibility to ensure that your use of this Platform is lawful in your location. q988 does not represent that its services are available or appropriate for use in any specific jurisdiction. Pakistani users must independently assess the legal position in their location before registering.

Each User is permitted to register one Account only. The creation of duplicate, multiple or shared accounts is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of any balances held therein.

During registration, you are required to provide accurate, complete and current information including, but not limited to, your full legal name, date of birth, email address and contact details. You must not register under a false identity or provide misleading information at any stage.

Prior to processing any withdrawal or in connection with enhanced due diligence, we may require you to provide the following KYC documentation:

• A valid government-issued photo identity document — a current National Identity Card (CNIC) or valid passport are the most commonly accepted forms.
• Proof of residential address — for example, a utility bill or bank statement issued within the preceding three months and displaying your name and address.
• A selfie photograph or live liveness check confirming that you are the genuine account holder and match the identity documents submitted.
• Source of funds documentation may be requested in connection with large transactions or where AML obligations require it.

Always upload verification documents exclusively through q988's official HTTPS-secured verification portal. Do not share KYC documents via WhatsApp, social media, email or any unsecured communication channel. q988 will never ask for your full password or financial PINs.

Subject to your compliance with these Terms, q988 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, informational and lawful entertainment purposes.

By using the Platform you agree that:

• You will use the Platform solely for lawful purposes and in a manner that does not infringe the rights of any third party.
• You accept sole responsibility for all activity conducted through your Account.
• You will maintain the confidentiality of your login credentials and will not share your Account with any other person.
• You will notify our support team immediately upon becoming aware of any unauthorised access to or use of your Account.
• You will not use automated systems, bots, scripts or any other software to access, scrape or interact with the Platform other than through its standard user interface.
• You acknowledge that gambling involves inherent financial risk and that you may lose the entirety of any funds you deposit and wager.
• You will not gamble with funds you cannot afford to lose, and you will not use gambling as a means to address financial difficulties.

All financial transactions on the Platform are denominated in Pakistani Rupees (PKR) unless otherwise specified. Available deposit and withdrawal methods are determined by the operator and are subject to change. Familiar Pakistani payment rails — including those commonly associated with Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may be referenced as contextual examples only. These payment providers do not endorse, affiliate with, or support gambling on this Platform.

• Minimum Deposit: Minimum deposit thresholds are set by the operator and will be displayed at the time of transaction. These may vary by payment method.
• Withdrawal Eligibility: Withdrawals are subject to completion of full KYC verification, satisfaction of any applicable wagering requirements and compliance with AML checks. No withdrawal may be made until these conditions are fully met.
• Processing Times: Processing times vary by method, operator and verification status. q988 makes no guarantees as to specific processing speeds. E-wallet methods may process more quickly than standard bank transfers, which typically take between one and five business days. Cryptocurrency withdrawals are subject to blockchain network conditions.
• Withdrawal Limits: Minimum and maximum withdrawal thresholds apply. These are specified in your Account dashboard and may be adjusted subject to your VIP tier and KYC status.
• Source of Funds: q988 reserves the right to conduct enhanced due diligence on large transactions. You may be required to provide documentation verifying the source of funds deposited or won.

We reserve the right to delay, suspend or reverse any transaction where we have reasonable grounds to suspect fraud, money laundering, breach of these Terms or any other suspicious activity.

q988 may from time to time offer Bonuses, promotional credits and other incentive offers to eligible Users. All Bonuses are subject to the specific terms attached to each promotion, which form part of this Agreement.

• Wagering Requirements: Bonuses are not directly withdrawable. Before any winnings derived from a Bonus may be converted to withdrawable funds, the Bonus amount must be wagered the specified number of times (the Wagering Requirement). The applicable multiplier will be stated clearly in each promotion's terms — for example, a PKR 5,000 bonus with a 30x wagering requirement means PKR 1,50,000 must be wagered before withdrawal.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100% of each stake; table games and live casino games may contribute at lower rates. Specific contribution rates are detailed in each promotion's terms.
• Expiry: Bonuses and any associated winnings expire after the period stated in the relevant promotion. Expired Bonus funds will be forfeited without compensation.
• Single Offer Per Household: Welcome and first-deposit promotions are limited to one per household, device and IP address. Attempts to claim multiple instances of a limited offer will result in Bonus forfeiture and may trigger an account review.
• Modification & Withdrawal: q988 reserves the right to modify, suspend or withdraw any promotional offer at any time without prior notice, subject to honouring terms already accepted by a User in good standing.

All bets placed on the Platform are subject to the specific rules applicable to the sport, event or game in question. These rules are displayed within the relevant betting market or game interface and form part of these Terms by reference.

• Bet Confirmation: A bet is only confirmed and valid once a confirmation receipt and reference number have been issued by the Platform. Bets placed during technical failures may be void at the operator's discretion.
• Errors & Mispriced Odds: In the event of a manifest error in pricing, odds or game presentation — including palpable errors in decimal odds for Pakistan cricket, PSL T20 or any other market — q988 reserves the right to void affected bets and return stakes, regardless of whether the bet has already been settled.
• In-Play Betting: Live betting markets close and re-open continuously during events. It is your responsibility to ensure a bet is placed at the correct odds before confirming. q988 is not responsible for bets placed in error by the User.
• Casino & Slot Games: Casino game outcomes are produced by certified Random Number Generators (RNGs). Return-to-Player (RTP) percentages displayed are theoretical long-run averages and do not guarantee results in any individual session.
• Voided Bets: Bets may be voided in circumstances including event cancellation, abandonment, insufficient information for settlement, suspicious activity or technical malfunction. Voided bets result in the return of the original stake only.

q988 is committed to promoting responsible gambling. We provide a range of tools to assist Users in managing their gambling activity. These tools are available in your Account settings at all times and we encourage all Users to engage with them proactively.

• Deposit Limits: Set daily, weekly or monthly maximum deposit amounts in PKR to control your spending within a pre-determined budget.
• Loss Limits: Define a maximum loss threshold per session or time period. Once reached, further wagering is suspended until the period resets.
• Session Time Reminders: Configure alerts that notify you after a set period of play to encourage regular breaks and maintain perspective.
• Cooling-Off Periods: Request a temporary suspension of your Account for a defined period ranging from 24 hours to several weeks.
• Self-Exclusion: Request permanent or long-term account closure at any time. Self-exclusion requests are processed without penalty and without questioning your decision.

Gambling is for adults only. q988 enforces a strict minimum age of 18 years — or the higher minimum required by the operator's license jurisdiction. We take our responsibility to prevent underage gambling seriously and employ KYC verification for this purpose.

If you are concerned about your gambling behaviour, or that of someone you know, please visit our Responsible Gambling page for further guidance and information on seeking support. Never gamble with money you cannot afford to lose. Never chase losses. Gambling should remain an entertainment choice, not a financial strategy.

The following conduct is strictly prohibited on the Platform. Engaging in any of the activities listed below will result in immediate Account suspension, forfeiture of funds and may result in legal action:

• Registering more than one Account, or registering on behalf of or for a third party.
• Providing false, misleading or incomplete information during registration or KYC verification.
• Submitting altered, falsified or fraudulent identity or verification documents.
• Attempting to exploit technical errors, glitches or vulnerabilities in the Platform for financial gain.
• Using any software, bot, script, algorithm or automated process to access, scrape, manipulate or interact with the Platform.
• Colluding with other Users to gain an unfair advantage in any betting or gaming activity.
• Engaging in any form of match-fixing, insider trading, or exploitation of non-public information in connection with betting markets.
• Laundering money or using the Platform for any transaction linked to illegal activity.
• Accessing the Platform from a jurisdiction where such access is explicitly prohibited by law, where you are aware of that prohibition.
• Engaging in chargebacks or reversing legitimate financial transactions after receiving benefit from a deposit.
• Harassing, abusing or threatening Platform staff or other Users through any communication channel.

All content, design elements, software, trademarks, trade names, logos and other intellectual property on the Platform — including the q988 brand name, logo, written content, iconography and user interface design — are the exclusive property of q988 or its licensed content providers, and are protected by applicable intellectual property laws.

You are granted a limited, personal, non-transferable licence to access and view Platform content for your own non-commercial use only. You may not reproduce, distribute, modify, publicly display, transmit or create derivative works from any part of the Platform's content without our prior written consent.

Any unauthorised use of q988's Intellectual Property may give rise to a claim for damages and/or constitute a criminal offence under applicable law.

To the fullest extent permitted by applicable law, q988, its directors, officers, employees, agents and licensors shall not be liable for:

• Any direct, indirect, incidental, special, consequential or punitive losses arising from your use of or inability to use the Platform.
• Any financial losses incurred through gambling activity, including losses resulting from bets placed, games played or promotions redeemed on the Platform.
• Losses resulting from technical failures, service interruptions, data loss or security incidents outside our reasonable control.
• Your reliance on any content, odds, information or educational material provided on the Platform for making financial decisions.
• Any consequences arising from your breach of applicable local law, including any legal consequences resulting from gambling where it is restricted or prohibited in your jurisdiction.

Nothing in these Terms shall limit liability that cannot be excluded by law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence.

q988 reserves the right to amend, update or replace these Terms at any time. Where changes are material, we will use reasonable efforts to notify registered Users — for example, by displaying a notice on the Platform or sending a notification to the email address on your Account.

The "Last Updated" date at the top of this document indicates when these Terms were most recently revised. Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of the updated Agreement. If you do not agree to any amended Terms, you must cease using the Platform and may request account closure.

We recommend that you review these Terms periodically to stay informed of any changes that may affect your rights and obligations as a User of q988.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which q988 is registered and operated, as determined by the operator. Nothing in this clause restricts any mandatory consumer rights you may hold under the law of your own jurisdiction.

In the event of a dispute between you and q988, we encourage you to contact our support team in the first instance. We will use reasonable efforts to resolve disputes informally and promptly. If a dispute cannot be resolved informally, it may be referred to arbitration or the competent courts as specified in the operator's dispute resolution procedure.

Pakistani users are reminded that online gambling is subject to the Prevention of Gambling Act, 1977 and other local legislation. q988 does not represent that its services are lawful in any particular jurisdiction. You use the Platform at your own risk and in accordance with your own legal responsibilities.

If you have any questions, concerns or complaints regarding these Terms & Conditions, please contact q988 through the following channels:

For responsible gambling support, account self-exclusion requests or urgent account security matters, please contact our support team directly through Live Chat for the fastest response.

Please do not send sensitive documents or full account credentials via email. Verification documents should only be uploaded through the official, HTTPS-secured KYC portal within your Account dashboard.